Returns & Refunds Policy

At Kallarackal Oil Mills, your satisfaction is our priority. We aim to deliver top-quality products, but if you’re not completely satisfied with your purchase, we’re here to help.

🔁 Return Eligibility

• Returns are accepted only in case of damaged, defective, or incorrect items.
• To be eligible for a return:

• The issue must be reported within 48 hours of delivery.
• The product must be unused and in its original packaging.

📷 Proof Required

• Please share clear photos or video evidence of the damaged or incorrect item to help us process your return smoothly.

💸 Refund Process

• Once your return is approved:

• A replacement will be sent at no extra cost, OR
• A full refund will be issued to your original payment method.Please provide details for Google Pay, PhonePe, or your bank account if the order was delivered as COD.
  • Refunds are typically processed within 7–10 business days after confirmation.

🚫 Non-Returnable Items

• Products that have been opened, used, or tampered with.
• Returns requested after 48 hours from delivery.
• Any items marked as “non-returnable” at the time of purchase.

📬 How to Request a Return

To initiate a return, please contact our Customer Care Team via the Contact Us page on our website. Provide your order number, issue details, and relevant images. We value your trust and strive to ensure every Kallarackal purchase is worry-free.